Terms & Conditions

These Terms and Conditions govern all web development, mobile app development, e-commerce, and related digital services provided by Sai Kumar Bandaru trading as Sai.Dev (ABN 79 950 838 638) to you, the client.

By paying a deposit, signing a proposal, or confirming a project in writing (including by email), you agree to these terms. This Agreement is governed by the laws of Victoria, Australia.

Every project starts with a written proposal or quote that outlines the deliverables, timeline, and price. That document forms part of this Agreement.

Any work outside the agreed scope is a variation. Variations must be approved in writing before I start the additional work and will be quoted and invoiced separately.

I am not responsible for delays caused by:

• Late supply of content, images, feedback, or approvals from you
• Changes to requirements after the project has started
• Delays by third-party providers such as domain registrars or hosting companies

Project timelines provided in proposals are estimates. I will notify you in writing if delivery dates need to change.

Each project includes 2 rounds of revisions at the design and development stages. Additional revisions are billable at my standard hourly rate.

Each deliverable is deemed accepted if no written defects or change requests are received within 7 business days of delivery. Once accepted, further changes are treated as variations and billed separately.

My standard payment structure is:

• 50% deposit before work begins — non-refundable
• 25% at midpoint — at staging site or design sign-off
• 25% final payment — before the site goes live or files are handed over

All invoices are due within 14 days. Invoices are in Australian Dollars (AUD). GST at 10% is added where applicable.

If an invoice is not paid by the due date, I reserve the right to:

• Suspend all work until payment is received
• Withhold go-live, source files, and access credentials
• Charge interest at 10% per annum on the overdue amount
• Recover the debt through VCAT or a debt collection service, at your cost

The deposit is non-refundable. If you cancel after paying the deposit, it is forfeited as compensation for the time I have already committed.

If a project is paused due to client inaction (no response, missing content, or no feedback) for more than 30 days, I may charge a re-engagement fee to resume work. This covers the time required to rebuild context and reschedule the project into my pipeline.

After project handover, I provide a 30-day warranty period during which I will fix bugs in code I delivered at no additional cost. After this period, all changes, fixes, and updates are billable at my standard hourly rate.

The following are not covered by the warranty:

• Issues caused by your modifications to the code or content
• Issues caused by third-party plugins, themes, or services
• New features, design changes, or content updates
• Browser updates or platform changes after handover

Ongoing maintenance, security patching, and support are available as a separate service.

Sites are built and tested for the latest two versions of major browsers (Chrome, Safari, Firefox, Edge) on desktop and mobile. Support for older browsers is out of scope unless explicitly agreed in writing.

I aim for fast load times and good performance, but I cannot guarantee specific performance metrics, which depend on hosting, content size, third-party scripts, and user network conditions.

I follow security best practices but cannot guarantee against all security threats. Ongoing security maintenance is a separate service.

All hosting accounts and domain registrations should be created in your name with you as the account owner. I do not hold credentials, billing, or ownership of these accounts on your behalf unless explicitly agreed in writing.

You are responsible for maintaining backups of your live site after handover. I keep working copies during the project but am not responsible for site data, uploads, or content after delivery.

Once I have received full payment, I transfer ownership of all custom code, design files, and deliverables created specifically for your project.

I retain ownership of my pre-existing tools, frameworks, libraries, and reusable code components. Third-party software, plugins, and APIs remain subject to their own licence terms. Open-source components (e.g. MIT, GPL licensed) are governed by their respective open-source licences.

Until full payment is received, I own all deliverables. You may not use, publish, deploy, or distribute any part of the project until your account is paid in full.

I may use AI-assisted development tools as part of my workflow. All code delivered remains my original work product.

Unless you ask me in writing to keep the project confidential, I may feature it in my portfolio and on my website.

To keep the project on track, you agree to:

• Provide content, images, logos, and other materials within a reasonable timeframe (typically 5 business days of my request)
• Give timely feedback and approvals — delays on your end push the timeline out
• Make sure any materials you supply are owned by you or that you have permission to use them
• Nominate one point of contact who can make decisions on your behalf

You warrant that any content or materials you supply do not infringe third-party rights, and you indemnify me against any claim arising from such materials.

We both agree to keep each other's confidential business information private. I will not share your project details, business information, or data with anyone except where necessary to deliver the services. This obligation continues for two years after the project ends.

My total liability to you for any claim is limited to the total amount you have paid me for the specific project. I am not liable for any indirect or consequential loss including lost revenue, lost profit, lost data, or loss of business opportunity.

I am not responsible for outages, errors, or failures caused by third-party services such as hosting providers, payment gateways, or domain registrars.

Nothing in this clause removes any rights you have under the Australian Consumer Law that cannot be excluded by contract.

I may recommend or integrate third-party platforms such as hosting providers, domain registrars, payment gateways, email services, or plugins. You acknowledge that:

• These services have their own terms and pricing, which are your responsibility to review
• Ongoing subscription costs (e.g. hosting, premium plugins) are your responsibility unless explicitly included in my quote
• I am not responsible for outages, price changes, or discontinuation of third-party services

Either party may end the project by giving 14 days written notice. If the project is terminated:

• You pay for all work completed up to the termination date
• I deliver all completed work once all outstanding payments are received
• The deposit is non-refundable

I may terminate immediately if you fail to pay within 30 days of a due date, or if you ask me to perform work that is illegal or unethical.

The following clauses survive termination of this Agreement: Intellectual Property (clause 9), Confidentiality (clause 11), Limitation of Liability (clause 12), and Disputes (clause 16).

Neither party is liable for delays or failures caused by events outside their reasonable control, including illness, natural disasters, government actions, internet or infrastructure outages, or third-party service failures. If such an event affects the project, I will notify you and we will agree on a revised timeline.

If a dispute arises, we agree to first try to resolve it between ourselves within 14 days. If we cannot resolve it, either party may refer the matter to VCAT (Victorian Civil and Administrative Tribunal) for disputes under $100,000, or to the courts of Victoria for larger claims.

If any clause of this Agreement is found by a court to be unenforceable, the remaining clauses continue in full force.

I may update these Terms and Conditions from time to time by posting the updated version at sai.dev/terms. The version in effect at the start of your project applies to that project.

I collect only the personal information needed to deliver my services — such as your name, contact details, and project materials. I do not sell or share your data with third parties except where necessary to complete your project. For privacy enquiries, contact connectwithsai.dev@gmail.com.